The Kitchen PickleballNovember 04, 202600:08:17

James Ignatowich Just Changed The Paddle Game With This Warranty

I sat down with James Ignatowich, the owner of RPM Pickleball, to talk about their insane new warranty. The new RPM warranty offers lifetime coverage with up to three replacements, and here's the crazy part: you don't even have to send your original paddle back.

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If something goes wrong, simply submit a photo or explanation to customer service, and RPM will send out a replacement. Even better, if your paddle arrives with a defect before you've had a chance to play with it, that replacement doesn't count toward your three claims.

But why would a relatively new paddle company take on that kind of risk? James explains the thinking behind the decision, the concerns his team had about potential abuse, and why he believes building customer trust is more important than protecting against every possible downside.

We also talk about what's next for RPM, including a look at the upcoming Diesel paddle, which James says is his personal favorite.

Is this the best paddle warranty in pickleball? Let me know what you think in the comments!

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